Infinite Insight is committed to safeguarding the privacy and confidentiality of all research participants, clients, and partners.
Infinite Insight operates through a research permit issued annually by NACOSTI.
At Infinite Insight, we are committed to safeguarding the privacy and confidentiality of all research participants, clients, and partners. Members of the public will only share their opinions if they can be certain that no breach of confidentiality will occur.
From its inception in 2010, we have been firmly committed to complying with the ICC/ESOMAR Code of Practice, the Marketing & Social Research Association's (MSRA) Code of Ethics, and the General Data Protection Regulation (GDPR).
Our data collection and processing practices comply with the Data Protection Act, 2019 (Kenya).
Infinite Insight is registered as a Data Controller and a Data Processor with the Office of the Data Protection Commissioner (ODPC), Kenya.
↓ Download Our Data Privacy Statement as PDF
All respondents are asked to sign Informed Consent Forms before any data is collected. Consent is freely given, specific, informed, and unambiguous.
Should data be made available to Third Parties (parties other than the main commissioning client), a second separate consent form is obtained from the respondent before any data is shared. Respondents may revoke consent at any point — all data will be deleted with immediate effect.
Our compliance procedure ensures that respondents' rights are upheld at every stage — from initial consent through to data deletion after fieldwork is complete.
In Kenya, the Data Protection Act of 2019 is in force. Infinite Insight is registered with the ODPC as both a Data Controller and Data Processor and is fully compliant with all requirements, including:
Contact our Data Protection Officer — we respond to all queries promptly.
